ENCORE!
NOTES FROM A WORK IN PROGRESS
You Know Them, You Have The Picture To Prove It
The meeting enhances the performance and the performance enhances the meeting.
The Battle Standard and the Business Of Devotion
A fan who shows up is betting on you, and a bet like that has to be rewarded.
You Didn’t Have To Say It
The best experiences aren't the ones that ask you what you want, they're the ones run by people paying enough attention to hand you the thing you never knew how to ask for.
Finding $20 In A Coat Pocket You Haven't Worn Since Winter
The individual items stay small. The sum of them is enormous.
Beyond Belief
The part we're losing isn't the magic itself. It's our willingness to accept the invitation.
What If Your Next Is Now?
Somewhere between the looking back and the looking forward, there is right now.
The Intermission
When the world went quiet, I heard things I had been too busy to listen to.
No Friction. No Feeling (not exactly what you think)
Ease just becomes an expectation and stops being a feature and starts being invisible.
My Favorite Hobby (no court, no tiles, no knitting needles)
A practice that lives in the margins, and changes everything.
Every Show Needs An Opening Night. And So Do You.
At some point, preparation stops helping and starts hiding you.
Sweet Dreams and Hot Dogs
The most powerful loyalty strategy isn’t a program. It’s a moment your customer never forgets.
The Popsicle Theory
Why people don’t remember what you did, they remember how you made them feel.
What If AI Could Make You More Valuable?
The irreplaceable rises in a world where everything routine gets handed to a machine.
You Don’t Need Motivation. You Need A Marcie.
In the in-between, when there’s no scoreboard and no spotlight, accountability has to be built from the inside out.
It Was My Birthday. What Do the Lunar Calendar and the Bee Gees Have to Do With It?
A birthday, a Fire Horse, and a disco anthem become a reminder that the most meaningful investments aren’t in titles or trophies — they’re in people.